Booking Terms & Conditions

Booking Terms / Conditions and General Considerations

All bookings are made with Rental Property Phuket on the understanding that the Company is acting as an agent on behalf of the owners of properties featured in the company web site or elsewhere. When you reserve a property with Rental Property Phuket your Rental Confirmation will be forwarded to you via e-mail.

The Rental Confirmation becomes a binding agreement when you pay your rental deposit. Sending payment in response to your Rental Confirmation constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as printed below.

Holiday rentals


  • We accept reservations commencing on any day of the week.
  • All payment will be done via Bank transfer or by PayPal.
  • We accept Visa and Master Card for on-site payments for services in Thailand only.
  • All instructions and access information will be forwarded to you by e-mail no less than 15 days prior to your arrival.
  • Minimum night stay requirements may apply.
  • Each property has a maximum number of allowed guests. Exceeding this limit will subject your reservation to immediate termination without refund or at the absolute discretion of Rental Property Phuket an additional charge will be deducted from your security deposit.
  • Pets, smoking (unless otherwise indicated), the storage of hazardous materials or any illegal or immoral activities are strictly prohibited. Evidence of any breach of this term may result in the loss of your security deposit and eviction.
  • Prior to booking, all prices are subject to change without notice.
  • Refunds are not provided in the event of delayed arrivals.
  • The minimum age to make reservation is 21 years.

  Booking Policy:

  • 50% deposit upon reservation.
  • 50% no less than 30 days prior to arrival, unless specified in the formal quote sent to a guest.

Refund Policy:

  • 25% of deposit on cancellation 60 days or more prior to check in.
  • 15% on cancellation between 60 – 30 days prior to check in.
  • No refund on cancellation less than 30 days prior to check in.  

Security Deposit Policy

  • A cash or credit-card security deposit for damages is payable. The amount varies per property. It is payable at Check-IN. This deposit is refundable subject to there being no damage to the apartment/contents or outstanding charges.

IMPORTANT : In the case that a property becomes uninhabitable due to circumstances beyond the company’s control, the company agrees to relocate the guest to similar or better accommodation, subject to availability. In the case that alternative accommodation is not available, the company agrees to refund the guest the balance of any monies paid on a pro rata basis of the room rate. If the alternative accommodation is not accepted by the guest, no refund will be paid.


The guest will be required to settle all extra charges incurred for services including, but not limited to, telephones, transportation, housekeeping, personal laundry, tours and excursions or any other service not included in the room rate before departure.

Long Term Rental

  • Rentals must be 3 months or longer and subject to availability. Prices are available on application.
  • The tenant, unless by specific arrangement, would generally pay rent on the property and additionally pay for any scheduled services such as housekeeping, and subscriptions utilities (telephone, water and electricity).
  • Tenancy on long term occupancies is subject to the signing of a Rental Agreement which is managed by Rental Property Phuket on behalf of the owner.
  • One month’s rental deposit and one month’s rent in advance is required upon signing of the Rental Agreement and handover of the apartment.
  • Deposits are refundable upon clearance of all utility and service invoices and the signed-off completion of the final inspection.


Security deposit:

All tenancies will be subject to a security deposit. This may be in the form of a credit card pre-payment (on site in Thailand) or in cash. Rental Property Phuket staff will check the property prior to occupation and an inventory will be taken of the contents. A copy of the inventory will be made available to tenants to corroborate the inventory count. Any discrepancies must be reported to Rental Property Phuket management within 24 hours of arrival at the property.

The security deposit charges may include but are not limited to any damages, additional housekeeping, excessive cleaning, missing inventory, missing keys, telephone charge, rental items or additional nights stay, etc.

Checkouts after 12 noon, which have not been pre-arranged, will be subject to a charge against the deposit.

Check In:

Check in is from 2:00 p.m. unless otherwise arranged with the owner/property manager. An information package will be forwarded to you (and also available on-site). Please bring this package with you as it will have emergency contact numbers and pick up details or directions for finding and accessing your unit.

Check Out:

Check out is 12:00 noon unless otherwise arranged at least 48 hours in advance of departure. Failure to check out by this time may result in a surcharge to your security deposit.

Maid Service:

Maid cleaning / housekeeping services are available as stated in the details of each property.

Misuse of the Property:

Rental Property Phuket reserves the right to interrupt service and evict guests without a refund due to noise complaints or any type of property abuse . Illegal activities will be cause for immediate notification to local police.


In the interests of safety, parents of young children should take note that a higher than normal level of supervision may be necessary for children and toddlers in pool, stairwell, balcony and rooftop areas. Please be sure to ask office staff if you are uncertain.

Swimming Pools:

Parents of young children may wish to note that very few of the swimming pools in Phuket’s private properties have fenced-off swimming pools. This may require a level of supervision higher than one may be accustomed to in other locations.

Villa / Apartment Information:

Rental Property Phuket provide information most relevant to the properties listed on the website. Should you require more detailed information, please contact us at:


Where the phone line is connected through a switchboard, the calls will be metered as recorded by the switchboard. In the absence of a switchboard the calls will be metered as per the invoice from the relevant telephone authority. In all cases, calls as metered will be subject to a 10% surcharge. Deposits will be refunded after all invoices for the period of occupation have been cleared. We strongly suggest you to purchase a local prepaid SIM card, which can be arranged upon request to the property office, to make mobile phone calls or long distance calls.

Internet connection:

Most properties listed have facility for wireless internet, LAN-based access or local dial up connection using a prepaid service with a local ISP. It should be noted that some Internet connections are not reliable in Thailand and that Rental Property Phuket cannot be held liable and will not refund or relocate a guest if the Internet connection is not available from the ISP or not of a perceived suitable speed or quality.


Rental Property Phuket acts as an agent for each property owner and accepts no liability for property loss or damages, nor liability for injury, accidents, delay, or any irregularity. Furthermore, guests are responsible for their property during occupancy, and must lock windows and doors securely at all times when not on the premises. You must also observe all precautions given by your escort or local contact. The property and its contents will be insured. Any act by a tenant that should negate the insured premises and contents that results in loss or damage to the Owner will be the responsibility of the tenant. Tenants are required to insure their personal possessions prior to occupation.


Please notify our office as soon as possible if a problem relating to the rental property exists. Every effort will be made to rectify any problem in a timely manner. No refund or rate adjustment will be made for malfunction of air conditioners, TV’s, appliances, swimming pool or any other malfunction. Repairs will be made as soon as possible after notification.

Refusal of Business:

Past guests who have breached these terms and conditions will be refused future rentals.

Rates Guarantee:

All rates arranged at the time of your confirmed booking are guaranteed.

Important information for all guests:

The properties that Rental Property Phuket offer are not hotels or motels. They are private residences and apartments. As such they do not have standards or categories that are internationally recognised. Instead they reflect, in their architecture and furnishings, the local traditions and the personal taste of the individual owner.

Rental Property Phuket has carefully chosen properties based on their quality and standards but Rental Property Phuket cannot exclude the possibility that differences between properties or apartments can sometimes result in minor inconveniences to customers due to architecture or design.

Applicable law:

These conditions and any contract to which they apply are governed in all respects by Thailand law and Thailand courts only shall have jurisdiction in relation to any claim or dispute arising out of, or connected with them.